Peanut Butter and Apple

Thank you for choosing our dog treat bakery. We strive to provide high-quality products and excellent customer service to all our valued customers.As part of our commitment to transparency and fair business practices, we have established the following, No Returns Policy.

Product Satisfaction:

We take great care in crafting our dog treats using the finest ingredients and adhering to strict quality standards. However, please understand that due to the nature of our products, we cannot accept returns or exchanges once the treats have left our premises, as we cannot guarantee their safety and integrity after purchase.

Health and Safety:

The health and safety of our furry customers is of utmost importance to us. By implementing a strict no returns policy, we can ensure that all treats sold have not been previously handled or exposed to potential contaminants, thus safeguarding the well-being of all pets.

Product Variation:

Please note that our dog treats are handcrafted in small batches, resulting in minor variations in appearance, texture, and taste. These differences do not compromise the overall quality or safety of the products and do not qualify for returns or exchanges.

Allergies and Dietary Restrictions:

We understand that some dogs may have specific dietary restrictions or allergies. It is the responsibility of the pet owner to review the ingredients listed on our packaging and make an informed decision based on their dog's dietary needs. We cannot accept returns or exchanges due to a dog's individual preferences, allergies, or dietary restrictions.

Packaging and Delivery:

We take every precaution to ensure that our products are packaged securely and delivered in optimal condition. However, if you notice any damage or tampering with the packaging upon receipt, please contact us immediately so that we can address the issue promptly. Please note that any requests for returns or exchanges must be made within 24 hours of receiving the package.

Customer Service:

If you have any questions or concerns about our products, ingredients, or the ordering process, our dedicated customer service team is here to assist you. We will gladly provide detailed information to help you make an informed decision before placing an order.

By making a purchase from our dog treat bakery, you acknowledge and accept our No Returns Policy. We appreciate your understanding and continued support.

If you have any further questions regarding this policy, please do not hesitate to contact us.

Sincerely,

Finn's Treats

We are dedicated to providing a delightful experience for both you and your furry companions. This Delivery Policy outlines our procedures and guidelines for delivering our delectable dog treats to our valued customers located in New South Wales (NSW), Australia. As the owner of Finn's Treats, I personally handle the deliveries to ensure the highest quality of service.

• Delivery Areas: We currently offer delivery services within specific areas of NSW, Australia. Please check our website or contact us directly to confirm if we deliver to your location. Please note that we will expand our delivery areas in the future.

• Delivery Timeframes: We strive to deliver your order as promptly as possible. Delivery times will vary depending on factors such as order volume, location, and traffic conditions. Generally, we aim to deliver your dog treats within the following timeframes:

• Pre-Order Delivery: For custom or pre-order items, we will provide an estimated delivery date during the ordering process.

Please note that these timeframes are indicative and may vary due to unforeseen circumstances. We will do our best to keep you informed of any delays or changes to your delivery.

• Delivery Charges: We offer free delivery for orders above $45. For orders below the minimum amount, a flat delivery fee of $10+ will be applied. Any additional surcharges, such as tolls or parking fees, will be the responsibility of the customer and may be added to the final order total.

• Delivery Process: As the owner of Finn's Treats, I personally handle the delivery process to ensure the utmost care and attention to detail. Here is an overview of our delivery process:

• Order Confirmation: Once your order is received and confirmed, we will send you an order confirmation email or message, including the delivery date and time window.

• Packaging: Our dog treats are carefully packaged to maintain their freshness and quality during transit.

• Delivery Notification: On the day of delivery, we will notify you via email, SMS, or phone call to confirm the approximate delivery time.

• Contactless Delivery: We follow contactless delivery practices to prioritize the health and safety of our customers and our team. Our delivery personnel will leave the package at your doorstep or a designated delivery area. If you have specific instructions regarding the delivery location, please notify us in advance.

• Signature Requirements: As a precautionary measure, we do not require a signature for delivery. However, please ensure that someone is available at the delivery address to receive the package. If no one is available, we will leave the package in a secure location based on your instructions or guidelines provided.

• Delivery Completion: Once the delivery is complete, we consider the package successfully delivered. We are not liable for any loss or damage that may occur after delivery.

• Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, provided the order has not already been dispatched for delivery.

• Customer Support: We value your satisfaction and are committed to providing excellent customer service. If you have any questions, concerns, or feedback regarding our delivery services, please feel free to reach out to us through the contact information provided on our website or in your order confirmation.

• Policy Updates We reserve the right to update or modify this Delivery Policy at any time